Return & Exchange Policy
At The Cotton Strand, we want you to be happy with your purchase. Please read our Return & Exchange Policy carefully before placing an order.
Return & Exchange Window
Any request for a return, exchange, damaged item, incorrect item, missing item, or delivery-related issue must be reported within 48 hours of delivery.
Requests made after 48 hours of delivery may not be eligible for return, exchange, replacement, or refund.
Change of Mind Purchases
We do not accept returns or provide refunds for change-of-mind purchases.
This includes:
Ordering by mistake
No longer wanting the product
Preference changes after delivery
Not liking the style, fit, color, design, fabric feel, or appearance of the product, provided the product substantially matches its description on our website
Failure to review product details, care instructions, or size information before placing an order
Size Exchanges
If the size ordered does not fit, you may request a size exchange within 48 hours of delivery, subject to stock availability.
Size-related requests are eligible for exchange only and are not eligible for refunds.
To be eligible for a size exchange:
- The request must be made within 48 hours of delivery;
- The product must be unused, unworn, unwashed, and returned with all original tags and packaging intact;
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Customers may be required to bear the cost of returning the product for size exchanges unless otherwise communicated by our team.
Once the returned product is received and passes inspection, we will dispatch the requested replacement size, subject to availability.
If the requested size is unavailable and no reasonable exchange option can be provided, we may, at our discretion, offer a refund.
Damaged, Defective, Incorrect, or Missing Items
If you receive a damaged, defective, incorrect, or incomplete order:
Contact us within 48 hours of delivery and before the product is used, worn, washed, or altered;
Provide clear photos and/or videos of the product, packaging, and shipping label;
Our team will review the claim and determine eligibility.
Claims relating to manufacturing defects are subject to inspection and verification by our team. Damage resulting from misuse, improper handling, accidental damage, normal wear and tear, washing, alterations, or use after delivery will not be considered a manufacturing defect.
Customers are encouraged to record an unboxing video when receiving their order. While not mandatory, such videos may help us verify and resolve claims relating to damaged, defective, incorrect, missing, or incomplete orders more efficiently.
If approved, we may offer a replacement, exchange, or refund depending on the situation.
Return Conditions
To qualify for a return or exchange:
The item must be unused, unworn, and unwashed;
All original tags, labels, and packaging must be intact;
The item must be free from stains, odors, deodorant marks, makeup marks, pet hair, or any other signs of use.
Proof of purchase must be provided;
The item must pass inspection after it is received by us.
Products showing signs of wear, washing, alteration, misuse, negligence, improper care, or damage after delivery are not eligible for return, exchange, or refund.
Approval of any return, exchange, replacement, or refund request remains subject to verification and compliance with this Policy.
Sale & Promotional Items
Sale, discounted, promotional, clearance, and special-offer items are not eligible for return or exchange unless they arrive damaged, defective, incorrect, or incomplete.
Return Process
Contact us within the eligible return window.
Provide your order details along with any required photos or videos.
Our team will review your request and provide further instructions if approved.
Where available, we may arrange reverse pickup. If reverse pickup is unavailable, customers may be required to ship the product to the address provided by our team.
Once the returned item is received and inspected, we will notify you of the outcome.
Return shipping instructions must be followed as communicated by our team. Returns sent without prior approval may not be accepted.
Refunds
Refunds are only available in the following situations:
A defective product is received;
An incorrect product is delivered;
The product is confirmed lost in transit by the courier partner;
An approved exchange cannot be completed due to stock unavailability and no suitable alternative resolution is available; or
Any situation where a refund is required by applicable law.
Approved refunds will be processed to the original payment method within 5–10 business days after inspection and approval.
Shipping charges, COD charges, convenience fees, and other non-product charges are non-refundable unless the issue was caused by our error or a verified defective product.
Refused Deliveries
Orders refused at the time of delivery without a valid reason may not be eligible for free reshipping, promotional benefits, or future Cash on Delivery (COD) eligibility.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
The Cotton Strand is not responsible for delays, failed deliveries, additional shipping charges, or losses resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.
Contact Us
For any return, exchange, replacement, or refund request, please contact us via WhatsApp or email at help.thecottonstrand@gmail.com
The Cotton Strand is a brand operated by Vansh Shakya, a sole proprietorship registered in India. For any grievances or concerns, you may contact our Grievance Officer:
Grievance Officer: Vansh Shakya
Company: The Cotton Strand
Designation: Founder
Email: help.thecottonstrand@gmail.com
Registered Address: 34, Second Floor, Pocket-2, Sector-21 Rohini Delhi 110086
Working Hours: 10:00 AM – 6:00 PM (Monday to Friday)
GSTIN: 07QGAPS3757L1ZI
WhatsApp: +91-9911368393
