TheCottonStrand is based in India. All our products are designed, packed, and shipped from India with a focus on quality, comfort, and everyday wear.

TheCottonStrand was created with a simple vision: to offer high-quality, thoughtfully designed apparel without unnecessary markups. We believe in timeless products, honest communication, and continuous improvement as we grow.

We use Premium cotton and high-grade fabrics to ensure comfort, durability, and a timeless look.

Yes. Our products are designed according to our size chart. We recommend checking the size chart on each product page before placing your order for the best fit.

Please refer to the size chart available on the product page. If you're between sizes or need help choosing, feel free to contact our support team before placing your order.

Most of our products are designed to be unisex unless stated otherwise on the product page. Please refer to the product description and size chart for specific fit information.

Material details are listed on each product page. We focus on comfortable, durable fabrics that are suitable for everyday wear while maintaining quality and fit.

Our garments are made to minimize shrinkage when cared for properly. Following the recommended wash instructions will help maintain the fit, color, and overall quality of the product.

You can request a return/exchange in Orders page Or you can navigate to Return Item at bottom of homepage.

For best results:

• Wash inside out
• Use cold water
• Use mild detergent
• Avoid bleach
• Do not tumble dry on high heat
• Iron inside out if required

Always refer to the care instructions provided with your garment.

Orders are typically processed within 1–3 business days. Once dispatched, delivery generally takes 4–10 business days depending on your location and courier partner availability.

Once your order has been shipped, you will receive tracking details via email, SMS, or WhatsApp. You can also use our "Track Your Order" page to check the latest status of your shipment.

Yes, Cash on Delivery (COD) may be available for eligible orders and serviceable locations. Availability will be shown during checkout.

We offer returns, exchanges, replacements, or refunds for eligible cases in accordance with our Return & Exchange Policy. Requests must be reported within 48 hours of delivery.

For complete details, please visit our Return & Exchange Policy page.

No. We do not accept returns or provide refunds for change-of-mind purchases. This includes ordering by mistake, preference changes, or dissatisfaction with style, fit, or appearance when the product substantially matches its description.

Yes. Size exchanges may be requested within 48 hours of delivery, subject to stock availability and compliance with our Return & Exchange Policy.

We're happy to help.

Email: help.thecottonstrand@gmail.com

Our team will do its best to respond as quickly as possible.

Recording an unboxing video is not mandatory, but it is strongly recommended. Unboxing videos can help us verify and resolve claims relating to damaged, defective, incorrect, missing, or incomplete orders more efficiently.